Online Education & Training

Customer Service Excellence Online Training


Service Excellence Online Course for Tourism Partners

We are pleased to offer business owners and staff an opportunity to increase customer service skills through our “Service Excellence Dynamics”  Customer Service training for front-line tourism and hospitality professionals.  Participants can access this short (30-60 minutes) online-course anytime, anywhere. Customized for the Kawarthas Northumberland region, this interactive course is designed for a range of learners and combines a variety of best practice learning techniques to keep participants motivated and engaged.

Upon successfully completing the course, participants will receive a certificate which they can proudly display.

Registration is free.

To Enroll in the Online Course, use code: RTO82017

Start the Course

Email us at for any inquires.

eLearning University – Online Tourism Marketing Courses – New!


Sit down with a coffee and set aside one hour a week or per month to learn online from the convenience of your own location, on your own schedule. Browse and select from the library of recorded online tourism-focused, industry expert delivered topics for tourism businesses.  New “live” webinars are released each week that allow you to ask questions at the end of the program.

Selecting the right marketing tools and using simple tips to market your story successfully is key to attracting more people to your business, event or attraction.

  • How do you know you are using the best marketing practices suited to your clients?

  • Is it time to try new tactics or refresh the marketing you’re already doing?

  • Are you curious about simple but effective Social Media tools such as Instagram and Snapchat?

Learn more about what can work for you and get ready to become your own marketing expert!


To sign up and get your own unique username and password to be able to access the recorded programs 24 hours a day, 7 days a week, 365 days a year, click here.

After, to view recorded webinars, login here.

(Partners must be registered as tourism businesses within the Kawarthas Northumberland region and agree to receive the e-news updates. If you would like to receive bi-weekly updates on new webinars and RTO8 staff recommendations, click here and opt in to receive eLearning updates.)