Regional Ambassador Program

Regional Ambassador Training

This program was developed specifically for Kawarthas Northumberland to help increase visitor engagement and turn every encounter into a positive and lasting impression for each visitor to our region.

By improving the level of service and destination experience of our workforce we will increase visitation, length of stay and dollars spent within our region resulting in more jobs, more shifts and more dollars into our local tourism community.

This program reflects the commitment that Kawarthas Northumberland has in contributing to raising the service skills, and knowledge of what our destination offers to visitors, for each participant in the program.

During this half-day training, we will introduce Kawarthas Northumberland as a region, look at the unique experiences offered in each of the 3 areas that make up this region, discuss the visitor types we attract – what they are looking for and how to cater to their needs as well as discuss the available tools to help visitors plan their trip and access regional information.

Training sessions will be offered throughout the year. Make sure you have subscribed to our newsletter to find out the dates training is taking place. If you are interested in training your large workforce, contact to discuss a personalized training session for your staff.


Congratulations to all of the May 28th, 2019 Regional Ambassador Graduates.

Left to right: Jennifer Flynn, Judy Chamberlain, Ethan Lyon, Luis Pavon, Nasar Hoosein, Anthony Guillon, Gary Jeffery, Payton Tummon, Rachel Buss and Jewel Hamshaw. All wonderful staff at Elmhirst’s Resort.

Congratulations to all of the May 13th, 2019 Regional Ambassador Graduates.

In Attendance: Nancy Allanson- Trent Hills Chamber of Commerce, Sam Conney-Best Western Plus Cobourg Inn, Megan Purchase-Whistle Stop cafe, Monique Renaud-Globus Theatre, Daniel Arias-Trent University, Kaitlyn Hemstreet-Trent University, Michael Schmidt-Trent University, Caroline Bull-City of Kawartha Lakes, Ben Anstess-City of Kawartha Lakes, Ryan Goldie-City of Kawartha Lakes, Candace Buckley-Days Inn & Suites, Sherry Capetanu-Days Inn & Suites, Lynn Rogers-Hastings Parks & Trails, Julie Whiteman-Hastings Parks & Trails, Trudy Neumeyer-Cottage Rentals, Dawn Pond-GreenUP, Samantha Carmichael-Kawartha Chamber, Emily Rowley-Municipality of Brighton, Laura Vink-Municipality of Brighton and Mike Peddy-Escape Maze.

Congratulations to all of the March 28th, 2018 Regional Ambassador Graduates.

Meet Kawarthas Northumberland’s First Regional Tourism Ambassadors.

Congratulations to all of the graduates of the first Kawarthas Northumberland Regional Tourism Ambassador workshops. Your efforts as Regional Tourism Ambassador will lay the foundation for providing superior service and assisting visitors in the creation of unique experiences that showcase our region and encourage them to stay longer, explore further and spend more.

March 2017

Left to right, front to back: Lise D’Arcy – Peterborough Sport & Wellness Centre, Deanna Renouf – Board Director at the Brighton-Cramahe Chamber of Commerce, Amanda Dost – The Waddell, Mandy Hollenga – Happy Days Houseboats, Beverly Williams – Williams Design Studio, Geoff Kirkland – Lantern Restaurant & Firefly Bakery, Patrick Heally – Kinmount House B&B, Janine Embury – Quality Inn Peterborough, Sarah Mackillican – Art Gallery of Peterborough, Laurie Crowe – Motel 6 Peterborough, Jackie Ingleheart – Incredible Edibles Festival, Montana Cleveland – The Farms Market & Smor, Stephanie Howard – Southview Cottages, Sandy Brough – Southview Cottages, Don Jackson – Peterborough Marina, Jill Chapman – Lang Pioneer Village, Derek Robertson – Kawartha Tubing, Lisa Webb, The Best Western Cobourg, Courtney Webster – Super 8 Peterborough, Sandy Chapman – Incredible Edibles Festival, Victoria Behune – OTEC.

October 2016


Christine Briggs – South Pond Farms, Conrad Gairy – Howard Johnson Lindsay, Leslie Clarkson – Scotsman Point Cottages, Lee Anna Thornbury – City of Kawartha Lakes, Colleen Collins – Lindsay Chamber of Commerce, Victoria Behune – OTEC, James Barrett – Globus Theatre.


Left to right: Stacey Sullivan – Kawartha Chamber of Commerce, Aprile Morwood – Quality Inn Peterborough, Gill Exton – Canoe & Paddle | Stuff’d | Stuff, Melissa Nagy – Canadian Canoe Museum, Kim Cranfield – Publican House Brewery, Jake Walling – Escape Maze, Jake Forbes – Super 8 Peterborough, Jo-anne Snyder – Beachwood Resort, Olivia Kloosterman – Trent University, Reece David – Peterborough & the Kawarthas Tourism, Melanie Camplin – The Whistle Stop Cafe, Kimberly Hulsman – Windswept on the Trent, Caitlin Trew – Trattoria Gusto, Sunny Montgomery – Stillwater on the Lake, Fran Fearnley – Zim Art | Rice Lake Gallery,  Victoria Behune – OTEC, Lance Nachoff – 4th Line Theatre.


Left to right: Donna Bennett – Westben, Fran Neubert – The Mill, Debbie Nightingale – Haute Goat, Brian Cosens – Best Western Cobourg, Skye Morrison – The Doors Guest House, Tim Goodman – Capitol Theatre, Victoria Behune – OTEC, Rachel Leggett – Golden Beach Resort, Valerie Kent – Cavan Art Gallery & Outdoor Painting Festival, Kyle Hylton – Ste. Anne’s Spa.